A cybersecurity service from Recoveo - Over 20 years experience in data recovery.

SOS Ransomware: get your business back up and running quickly

Our cybersecurity experts, located in France, are on hand 24/7 to help you overcome a ransomware incident within your organisation.
Récupérer ses données chiffrées avec SOS Ransomware après une attaque
Pioneering company

+ Over 100,000 recoveries in more than 20 years


Contact our 24/7 emergency hotline


Confidentiality by contract. Security of our network.


25 specialised engineers and technicians

SOS Ransomware is a specialist service from Recoveo, a pioneering company in data recovery. We have more than 100,000 storage media rescues to our credit… We provide an initial response following a ransomware attack, right up to the complete resumption of your activity. We work with all types of organisation: private and public organisations, government departments, businesses of all sizes, associations, etc.

We are members of the French Cybersecurity Federation. This label marks our commitment to implementing the most effective and rapid technical and human resources possible, with the aim of not paying any ransom.

Is your business at a standstill, or is your IT system paralysed?

How do you respond to a Ransomware incident?

Don’t panic, all is not lost – far from it!

SOS Ransomware is at your side throughout the data recovery process and the resumption of your activity.

We recommend that you take the following steps now.

Protéger ses données avec SOS ransomware
Isolate your network from the Internet

Contain the infection by isolating your machines from the Internet

Do not contact hackers

Don't try to contact your attackers, don't pay the ransom

Contact our teams

Don't wait, our teams know how to act

As soon as we receive your request for assistance, our emergency team mobilises and responds within the hour. Whether it’s during the day, in the middle of the night, at the weekend or on a public holiday, we’re ready to assist you.

Our on-call system means we can recover your data three times faster than a standard response. So you can get back up and running faster and more efficiently.

Our team is made up of a sales engineer, who will be your single point of contact, and engineers who specialise in recovering data from your servers. We then tailor our team to the scale of the cyber-attack and the urgency of the situation.

We are able to recover your data remotely in most cases, but in certain circumstances we can also work directly on site.

SOS Ransomware: get a response within the hour

A specialised service from Recoveo, the French leader in data recovery.

Ransomware is a type of malicious software that encrypts a user’s or organisation’s files, making them inaccessible until a ransom is paid for the decryption key. Attackers may also threaten to release the stolen data if the ransom is not paid, a tactic known as double extortion.

Over the past two years, ransomware attacks have evolved and intensified. In 2022, ransomware was involved in 25% of all data breaches according to the Verizon Data Breach Investigations report.

Several key trends emerged during 2021 and 2022. Supply chain attacks, where attackers target not just a single victim but a network of companies, have increased. Double extortion has become more common, with attackers exfiltrating data before encrypting it. Ransomware as a Service (RaaS), where attackers rent ready-to-use ransomware platforms, is also on the rise.

These trends are expected to continue into 2023 and beyond, with attack techniques continuing to evolve and the number of attacks likely to increase. Recoveo, via its Sos Ransomware service, is at your side to deal with these new threats.

Our recovery process

We have over 20 years’ experience in data recovery. Call on the n°1 service, our expertise enables us to provide you with a very high level response. We have cutting-edge knowledge of the different types of ransomware and the techniques used to combat them.

Assessment of the attack

Definition of the technical scope and priorities to be recovered during a technical telephone interview. The first phase in effective data recovery.


We take care of your storage media. We carry out systematic cloning so as not to damage the evidence in the event of an investigation.


Extraction of priority data, validity testing and creation of a list of recovered files. Then secure restoration and resumption of activities.

If you are infected by ransomware, here are a few warning signs:

Please note that although these signs may indicate a ransomware infection, they may also be the result of other computer problems. If you suspect a ransomware infection, we recommend that you contact us.

Give yourself every chance of recovering your data with SOS Ransomware

Call us as soon as possible! Don’t take any more risks! Any hasty decision based on panic can considerably reduce your chances of recovering your data.

SOS Ransomware

The Ransomwares we are regularly confronted with.

LockBIT 2.0 & 3.0

LockBit made its appearance in 2019. It mainly targets large organisations and uses military-grade encryption technology to hold organisations' IT systems hostage.

BlackCat ransomware

The digital enemy to watch out for in 2023... BlackCat ransomware, also known as Alphv ransomware, is considered to be one of the most sophisticated types of malware.

PYSA ransomware

Pysa ransomware has emerged as a major threat in the cyberthreat landscape. It was first reported by the Federal Bureau of Investigation (FBI) due to its increased activity and high impact.

Our emergency response team is here to help 24/7/365

Get super-fast 24/7 data recovery with SOS Ransomware! Our emergency unit is in action in less than 60 minutes, guaranteeing the safe return of your data.

Saved media
0 M+
Ransomware cases processed
Engineers and technicians

Specialised laboratory

Our technical capabilities

Our laboratories are equipped with 6 servers, 4 of which can copy 120 disks simultaneously. The largest volume processed to date is a 1 Po (1000 TB) server.

All file types

We bring your essential files back to life, from spreadsheets to multimedia content on all types of operating system.

All backup systems

We have unrivalled expertise in restoring all types of backup, including Veeam, Acronis, Arcserve and Nakivo.

All types of VM

We specialise in data recovery for a wide variety of virtual machines such as VMware, Docker, Citrix and Microsoft.

Specialised tools

We have developed our own tools for working on the most complex RAID systems. Our subsidiary Recoveo Software publishes software for

SOS Ransomware displays
+ Over 80% success rate

Our team of 25 experts, with more than 100,000 successes to their credit, are putting all their resources and skills to work to ensure your digital security!

Call us at

(+33) 1 84 60 41 12 (24 h/7 j),
No surtax

Leave us your message

We'll get back to you within the hour..


Customer testimonials



Frequently asked questions

In the face of cyber attacks, this FAQ has been designed to give you clear, concise answers to the most frequently asked questions about ransomware and how we can help. From prevention to data recovery after an attack, find out how to react, recover your data and strengthen your digital defences…

Immediately contact our emergency response team (24/7/365)

If you suspect a ransomware attack, contact the emergency experts immediately on the following numbers:
06 08 68 94 98
01 84 604 112
The on-call team will respond as quickly as possible, usually within 2 hours.
Discuss priority needs and affected technologies.

Reception, Cloning and Diagnosis

The team will immediately begin cloning the affected disks using a secure procedure.
A rapid analysis will be carried out to determine the extent of the damage.
The team will provide an estimate of the chances of successful recovery.

Data Recovery

Affected files will be extracted from servers or NAS systems.
A complete list of recovered files will be compiled.
The customer will validate the recovered files.
The recovered data will be securely returned to the customer.

It is essential to act quickly in the event of a ransomware attack to maximise the chances of successful recovery.

Our offer is based on several criteria:

Capacity: volume of data to be processed (storage media capacity, number of files, etc.)

Technologies: file system, operating system, virtualisation system, backup software, etc.

Responsiveness: two levels of service (on-call or emergency)

Our cost is generally between two and ten times less than the cost of the ransom.

  1. Network isolation: As soon as a computer appears infected, immediately disconnect it from the network and any external storage to prevent the ransomware from spreading.

    Identify the infection: Use tools such as ID Ransomware or No More Ransom to determine the type of ransomware and understand how it spreads.

    Careful intervention: Avoid any hasty action on servers, such as reformatting or using antivirus software, which could compromise data recovery.

    Backup management:

    Stop automatic backups: This prevents data being overwritten by corrupted files.
    Secure handling of backups: Only use secure, isolated machines to check your backups and avoid restoring to an infected server.
    Reacting to sabotaged backups: If your backups have been altered during the attack, stop any equipment involved to prevent further damage.

    Get help from data recovery experts:

    If your backups have failed, a specialist data recovery lab may be a viable solution. The aim is not necessarily to decrypt the infected files, but to find exploitable data from the various storage sources. Each case of attack is unique and requires an audit of the storage systems.

    By following these steps, you will maximise your chances of effectively managing a ransomware attack


  • Evaluate the data impacted: If storage systems are infected, it is crucial to list and evaluate the data lost. You need to determine the type of files, the criticality of the data, the services and users most affected, and the storage location.
    Call in a specialist laboratory: A data recovery laboratory may be able to recover files from servers or backups attacked by ransomware.

The chances of recovery may vary depending on the nature of the ransomware, the actions taken immediately after the attack, and the expertise of the data recovery laboratory consulted. Be careful, as poor handling beforehand can reduce the average recovery success rate by 28%.

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